Customer Experience 2021 EN




Customer Experience

Bring your customer’s experience to a new level

Welcome to a world where your customer has the last word

Did you know, that customers are already 60% through their buying process, before they reach out to talk to you?

86% of all customers are prepared to pay more for a better customer experience?

That 65% have walked away from a brand due to a bad service experience ?

Source: Bain & Company Customer- Led Growth Report and Customers Report 2020


of all service companies believe they deliver exceptional customer service


of customers agree with this statement

The key to your business success

See the world through the eyes of your customers.

A successful customer experience from the first visit to the conversion can be influenced by many factors. Last but not least, it’s about the perception of your own company.

An excellent Customer Experience doesn’t just improve selling your products and services to a Customer, it makes it a great experience for them. A well-thought-out and consistent customer journey helps visitors and customers return.

We help you build an excellent Customer Experience (CX) solution:

CRM is the key to your business success! In order for your company to be successful, you need to extend your CRM focus to encompass the customers expectations and how their buying process is.

To enable this you need to externd your CRM strategy in the following areas: Marketing Automation, Customer Journey as well as customer experience (surveys etc.).

The Sugar product suite offers your company all the components of an integrated, intelligent and future-proof Customer Experience (CX) platform to optimally support your customers.