Bring your customer’s experience to a new level
Welcome to a world where your customer has the last word
Did you know, that customers are already 60% through their buying process, before they reach out to talk to you?
86% of all customers are prepared to pay more for a better customer experience?
That 65% have walked away from a brand due to a bad service experience ?
Source: Bain & Company Customer- Led Growth Report and Customers Report 2020
of all service companies believe they deliver exceptional customer service.
of customers agree with this statement.
The key to your business success?
See the world through the eyes of your customers.
CRM is the key to your business success! In order for your company to be successful, you need to extend your CRM focus to encompass the customers expectations and how their buying process is.
This requires that the complete customer buying process needs to be understood and integrated into your daily business processes.
To enable this you need to externd your CRM strategy in the following areas: Marketing Automation, Customer Journey as well as customer experience (surveys etc.).